Terms & Conditions
Introduction
Welcome to Premier Purrs Cat Sitting (PP). Our cat sitting services are governed by the following Terms and Conditions. By utilizing our services, you agree to these stipulations, which encompass all facets of our offerings.
Service Agreement
**Booking Confirmation**
Your booking is not finalized until we conduct a visit to your home and assess your needs alongside your pet(s).
**Animal Welfare**
In compliance with the Animal Welfare Act 2006, we ensure that your pet enjoys suitable living conditions, receives regular feeding, has access to fresh water, gets appropriate exercise, and receives medical attention when required.
**Service Provision**
We offer services including feeding, watering, litter cleaning, and playtime. We will maintain the condition of your property, performing only light household chores as discussed during our initial meeting.
**Visit Policy**
Daily visits are mandated to safeguard the health and well-being of your pets. We provide morning and evening visits and can accommodate specific medical needs.
**Client Responsibilities**
You must supply adequate pet food and litter for the duration of our services.
**Liability for Pet Actions**
PP is not liable for any damage caused by your pets to furniture or other property.
**Unattended Pet Complications**
We are not responsible for any issues that arise from pets being left unattended.
**Property Protection**
Ensure your property is adequately secured while you are away.
**Outdoor Access**
PP and its staff bear no responsibility for any incidents involving pets allowed outside by the client, including those using cat flaps.
**Crate Policy**
We are unable to care for cats that are crated, as it poses safety risks.
**Outdoor Cats at Night**
We do not provide care for cats left outdoors overnight.
**Health Requirements**
Cats must be up-to-date on vaccinations and treated for fleas and worms. We recommend using vet-approved flea treatments for optimal protection.
**Flea Infestation Policy**
To protect our staff and other clients, we do not accept bookings from homes with known flea infestations. If discovered during a booking, we will cease services and alert you and your emergency contact.
**Grooming and Medical Care**
If we find overgrown nails, matted fur, or dental issues, we will address these either ourselves or with a vet, and charges will apply.
**Elderly Cats and Medical Conditions**
Cats over 16 or with medical issues must have a vet health check done within six months prior to our care. Proof of this health report is required.
**Missing Pets**
If your cat goes missing, we will continue our scheduled visits and notify authorities, provided you supply us with a photo of your pet.
**Medical Consultation**
Should your pet appear unwell, we will consult you and seek veterinary assistance if necessary.
### Data Protection and Privacy
**Data Usage**
PP is committed to safeguarding your personal information. We collect data such as names and contact details solely for the purpose of enhancing our services.
**Data Storage and Access**
Your data is securely stored and only accessible by authorized personnel. We do not share your information with third parties without your consent unless required by law.
**Client Rights**
You have the right to access, correct, or delete your personal data in our possession. Contact us directly to exercise these rights.
**Updates and Communication**
We may use your contact information to send service updates or promotional materials unless you opt out. You can adjust your preferences at any time.
**Data Retention**
We retain personal data only as long as necessary for its intended purposes, including legal and reporting requirements.
By agreeing to these Terms and Conditions, you consent to the collection and use of your data as outlined. We recommend reviewing this section regularly for updates.
### Key Management and Access
**Key Retention and Return**
We securely hold your keys after each visit for seamless care during delays or emergencies. If you prefer to collect them, please arrange to do so after each service.
**Client Key Responsibilities**
If you request your keys back at the end of our service, you must have alternative arrangements in place for key holding in case of delays or emergencies.
**Key Handling Fee**
There may be a small fee for key pick-ups and drop-offs.
**Lock/Key Emergencies**
If issues arise with your keys or locks, we will take necessary actions to regain access, which may include contacting a locksmith at your expense.
### Booking and Communication
**Service Requests and Booking Portal**
While we aim to fulfill all service requests, booking through our portal does not guarantee availability. Clients are responsible for managing their bookings and cancellations.
**Client Portal Responsibility**
Ensure your online portal details are current before your absence for accurate instructions.
**Peak Times (School Holidays)**
During peak periods, we may enforce a minimum booking duration and longer cancellation notice.
**Booking Confirmation**
All bookings will be confirmed via invoice.
**Home Safe Notification**
Please inform your cat sitter upon your return. If we do not hear from you within 24 hours post-visit, we will attempt to contact you and continue services if necessary, with charges applying.
### Third-Party Property Access / Job Sharing
**No Third-Party Access**
PP does not permit access to your property by third parties during our service, except for cleaning services. We do not share pet care duties with others during our engagement.
### Inclement Weather / Natural Disaster / Sickness
**Weather and Emergencies**
In adverse weather or emergencies, we will use our discretion regarding the care of your pets. Ensure your emergency contact can access your home.
### Media and Privacy
**Photo/Video Consent**
You grant PP permission to capture images or videos of your pets for our records and promotional use. Personal information will not accompany these images.
### Communication Group Administration
**Communication Groups**
We may establish temporary digital communication groups for updates, which will be managed solely by PP.
### Financial Terms
**Payments and Fees**
All services require pre-payment via Electronic Transfer. Additional costs must be settled within five days of service completion.
**Cancellation Policy**
Cancellations made less than seven days before service will incur full charges.
**Late Payments**
Unpaid charges may result in an administration fee of £15 until settled.
**Emergency Vet Trips**
Charges for emergency vet visits will include a £30 fee plus a £15 half-hourly rate, in addition to veterinary fees.
**Changes to the Return Date**
No refunds will be issued for early returns, as we reserve those visits for you.
### Legal and Miscellaneous
**Liability and Insurance**
PP is insured for various pet-related services but is not liable for theft or damage unless proven negligent.
**Acceptance of Terms**
Utilizing our services indicates acceptance of these Terms and Conditions.
**Amendments**
These Terms and Conditions may be updated as required. Continued use after changes implies acceptance of the new terms.
**Service Integrity**
PP is committed to reliable and trustworthy service. Notify us of any concerns within 24 hours of your return.
**Service Adaptation**
We reserve the right to adjust fees or terminate services if responsibilities change unexpectedly.
**Veterinary Flexibility**
You authorize PP to seek an alternative vet if your usual one is unavailable.
**Emergency Expenses**
You agree to reimburse PP for emergency-related costs incurred.
**Emergencies**
You authorize PP to manage emergencies and act in the best interest of your pets and property, charging a £15 half-hourly rate.
**Repeat Bookings**
This agreement applies to all future repeat bookings unless circumstances change.